Every feature, explained.
Here's exactly what your receptionist does, and what each plan unlocks. Every plan is built and managed for you, not a template you wrestle with.
Lead Capture
Catch every missed lead.Missed-call text-back
Some callers hang up before saying a word. They still don't slip away. Anyone who rings out or hangs up gets an instant text from your number: sorry we missed you, reply here with what you need. When they reply, the AI picks the conversation up by text, finds out what they're after, and sends you the details. One text per caller, never a barrage, and blocked numbers are skipped.
It answers their questions
The assistant knows your services, your hours, and the area you cover, so a caller asking "do you even do this?" gets a straight answer instead of silence. It never quotes a price. That's your call, every time.
One text with the whole job
Who called, what they need, where they are, and how urgent it is. It arrives as a single text on the phone you already carry, so you know who to ring back first before you're off the ladder.
Smart voicemail
Some people would rather talk. They can still leave a message, and it comes back to you as a written transcript plus a link to the recording. Forwarding takes over from your carrier's voicemail box, so this is what answers instead. Same idea, except you get it as text you can read on a job site.
Chat on your website
The same assistant, on your site. It answers questions, takes a first name and a mobile number, then hands off: the visitor gets a text from your number and you get the lead. Works on a site I built or the one you already have. No site at all? You get a hosted chat page to link from your Google listing.
No app, no dashboard, no logins
Nothing to install, nothing to check, no password to forget. Every lead arrives as a text. If you can read a text message, you can run this.
Essential
Never miss a call.24/7 call answering
Your line stays covered around the clock, days, nights, weekends, holidays. No hold music, no ringing out, no missed shot at the job. You decide how it works: have the AI pick up every call on the first ring, or set it to wait a few rings during business hours so you get the chance to grab it yourself first, and let the AI step in only when you don't. Either way, a long call never costs you extra. There are no overage charges on any tier.
Spam and robocall screening
Silent calls, robocallers, and off-topic sales pitches get filtered out before they ever reach you. You stop getting interrupted on a job by junk, and real callers still get through.
Urgency triage
Not every call is equal. A burst pipe gets flagged differently than someone just gathering quotes, so when you glance at your phone you instantly know which call can't wait.
Qualifies the caller
Capture tells you who called. Qualification tells you who's worth calling back. The receptionist asks the pointed questions, what the job actually is, the timeline, the location, and sorts the serious prospects from the price-shoppers before anything hits your phone. You stop spending your evening returning calls that were never going to book.
Call recordings and transcripts
Every call is recorded and written out, so you can hear exactly how it went. You never have to take the AI's word for it.
Always says it's AI
Your receptionist sounds natural and gets people a clear answer fast, but it's always upfront that it's an AI. Trust beats a gimmick, and your callers never feel tricked.
Pro
Never lose a lead.Human call transfer
Some calls are worth interrupting someone for. You set which ones, a big job, a repeat customer, a real emergency, and when one comes in, the AI tries a real person live. You decide who that is and where it goes, your phone or whoever's on call that day. We'll get the routing set up around how your lines actually work. If nobody answers, it captures the full details and sends them over flagged as urgent, so the lead never drops. The calls that aren't worth a buzz just get handled and logged like normal.
Emergency alerts that break through
For the truly urgent stuff, we can set things up so MindMyLine's emergency alerts cut through Do Not Disturb with their own distinct sound, even when the phone's on silent. If you're a one-person shop running everything off a single number, that means an emergency still reaches you after you've clocked out, while routine calls wait quietly for morning. If you've got a crew, the alert goes to whoever's on call. Either way, the one call that actually can't wait gets through, and nothing else ruins your evening.
Books jobs into your calendar
When you switch it on, the receptionist puts the appointment straight into your calendar while the caller is still on the line. It only offers the slots you've made available, so nothing lands on a day you're already booked solid. It still never quotes a price. The time is settled on the call, the number is settled by you.
After-hours rules you set
You decide what happens at 11pm on a Sunday. A real emergency can ring your phone; everything else gets handled, logged, and waiting for you in the morning. Set it once around how you actually work and it holds the line the rest of the time.
Monthly tuning session
Once a month we go over how it's performing and sharpen it, tightening the questions, adjusting how it handles certain calls, adding anything new. Your receptionist gets better the longer you run it.
Your leads, organized for you
Every lead lands in one place, sorted and ready. No software? I'll set you up with a live Google Sheet that fills itself in with every call: name, number, what they needed, and when they called. Already keeping a customer list somewhere? It flows straight in there instead. Tell me during setup and we'll sort out the right fit.
Want it on your line?
Tell me about your business and I'll get your line covered.
We'll reach out the same day.