Every feature, explained.
Here's exactly what your receptionist does, and what each plan unlocks. Every plan is built and managed for you, not a template you wrestle with.
Essential
— Never miss a call.24/7 call answering
Your line stays covered around the clock, days, nights, weekends, holidays. No voicemail, no hold music, no missed shot at the job. You decide how it works: have the AI pick up every call on the first ring, or set it to wait a few rings during business hours so you get the chance to grab it yourself first, and let the AI step in only when you don't. Either way, every call runs on unlimited minutes, so a long one never costs you extra.
Trained on your business
Your receptionist learns your services, your service area, your pricing ballparks, and the questions you'd ask a caller. It answers like someone who actually works for you, not a generic bot reading off a card.
Lead capture
Who called, their number, what they wanted, the whole thing written down on every call. Nothing gets lost to a missed-call list you can't make sense of later.
SMS and email notifications
The moment a call ends, the details hit your phone by text and email. You know exactly who to call back first without digging for anything.
Spam and robocall screening
Silent calls, robocallers, and off-topic sales pitches get filtered out before they ever reach you. You stop getting interrupted on a job by junk, and real callers still get through.
Urgency triage
Not every call is equal. A burst pipe gets flagged differently than someone just gathering quotes, so when you glance at your phone you instantly know which call can't wait.
Always says it's AI
Your receptionist sounds natural and gets people a clear answer fast, but it's always upfront that it's an AI. Trust beats a gimmick, and your callers never feel tricked.
Pro
— Never lose a lead.Human call transfer
Some calls are worth interrupting someone for. You set which ones, a big job, a repeat customer, a real emergency, and when one comes in, the AI tries a real person live. You decide who that is and where it goes, your phone or whoever's on call that day. We'll get the routing set up around how your lines actually work. If nobody answers, it captures the full details and sends them over flagged as urgent, so the lead never drops. The calls that aren't worth a buzz just get handled and logged like normal.
Emergency alerts that break through
For the truly urgent stuff, we can set things up so MindMyLine's emergency alerts cut through Do Not Disturb with their own distinct sound, even when the phone's on silent. If you're a one-person shop running everything off a single number, that means an emergency still reaches you after you've clocked out, while routine calls wait quietly for morning. If you've got a crew, the alert goes to whoever's on call. Either way, the one call that actually can't wait gets through, and nothing else ruins your evening.
Outbound follow-up calls
Warm leads stay warm. A caller who didn't book the first time gets followed up automatically, so no job goes cold while you're out on site.
Lead qualification
Capture tells you who called. Qualification tells you who's worth calling back. Your receptionist asks the pointed questions, what the job actually is, the timeline, the budget range, the location, and sorts the serious prospects from the price-shoppers and time-wasters before anything hits your phone. You stop spending your evening returning calls that were never going to book.
Multiple call scripts
Different calls need different handling. A new-customer quote, an existing-job follow-up, and an after-hours emergency can each run their own flow instead of getting forced through one generic script.
Monthly tuning session
Once a month we go over how it's performing and sharpen it, tightening the questions, adjusting how it handles certain calls, adding anything new. Your receptionist gets better the longer you run it.
Your leads, organized for you
Every lead lands in one place, sorted and ready. No software? We'll set you up with a live Google Sheet that fills itself in with every call: name, number, what they needed, and when they called. On HubSpot? It flows straight in there instead. On another system? Tell me during setup and we'll sort out the right fit.
Business
— Run the whole operation.Multiple lines and locations
Running more than one number, crew, or location? Each gets its own coverage and routing, all managed together, so a multi-truck or multi-branch operation runs clean.
Emergency dispatch
Emergency calls get caught by what's being said, an active leak, no heat, a lockout, confirmed on the spot, and routed to your on-call team fast with the location and details already captured.
A custom script for every service
Every service you offer can have its own tailored call flow, so a roofing inspection request and a gutter-cleaning call each get handled exactly the way that job should be.
Advanced reporting
See the full picture, call volume, peak times, how many leads came in, what they were worth. Real numbers to plan around instead of a gut feeling.
Priority support
You go to the front of the line. When something needs a change or a fix, you get it handled first, and you're talking to me directly, not a ticket queue.
Want it on your line?
Tell us about your business and we'll get your line covered. Built and managed by the team behind MindstormAI.
We'll reach out the same day.